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Anti Spam Policy

Last updated: May 3rd, 2024

Definitions and Legal References

This Website (or this Application)
The property that enables the provision of the Service.

Owner (“Company“, “we”, “us”, or “our”)
Inwebify – The natural person(s) or legal entity that provides this Website and/or the Service to Users.

User (“User” or “you” or “your”)
The natural person or legal entity that uses this Website.

Service
The service provided by this Website is described in these Terms and on this Website.

Inwebify takes email spam very seriously and we have developed a policy to help protect, prevent, and control incidents that have lasting effects on the overall health of our servers.

Main Causes for Spam

The majority of email spam comes from websites that have been compromised by an attacker. Most of these incidents come from running outdated third-party software applications and/or outdated plugins/extensions or themes being used with these third-party software applications.

It is the customer’s sole responsibility to actively update and patch third-party software applications as they’re released. Failure to do so can lead to a compromised website.

Use Strong Passwords

Spam that does not originate from compromised websites often stems from user’s having weak/unsecured cPanel, email, and other passwords. All passwords used should be generated using the password generator inside of cPanel.

It is the customer’s sole responsibility to ensure that all passwords used across services are strong and updated regularly.

First Offense – 24 Hour Suspension

If Spam is detected from your cPanel account, it will immediately be suspended for a full 24 hours to allow our team to begin assessing the damage to our network.

The 24-hour suspension will only be lifted once we have made contact with the account owner via our ticket system. We will provide the customer with the details that they need to take in order to resolve the issue and get their website back online.

Most of the time this includes, scanning their local computer, changing all passwords, and updating third-party software on the cPanel account.

Second Offense - Professional Account Cleaning

In the event that multiple instances of spam are detected originating from your account, it will be subject to immediate suspension for a duration of 24 hours as part of our efforts to mitigate potential harm.

Subsequently, the suspension will only be lifted following confirmation that the account holder has been duly informed of the requisite measures to cease the dissemination of unsolicited emails.

Third Offense – Account Termination

Unfortunately, if spam is detected for a third time the account will be suspended and terminated within 48 hours.Customers that do not maintain good security practices with their accounts put our entire network at risk. Therefore, we cannot continue to work with individuals who continually allow their sites to engage in illegal behavior.In accordance with our Terms of Service, we are not able to offer these customers a refund but can provide a full backup of the site in its current state.

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